We want you to be happy with the purchases you make at HiTech Wireless. If you're not satisfied for any reason, please follow the procedures below.
Return Merchandise Authorization (RMA)
No returns will be accepted without a Return Merchandise Authorization (RMA). A RMA may be requested 30 days from the date your product shipped from our warehouse. All items arriving at our warehouse without a RMA number clearly marked on the shipping label or on the outside of the box will be refused. We will not accept any returns sent COD.
To Request a RMA
You may request a RMA number by:
Once the RMA is processed, you will receive an email with the address and specific instructions for returning the product.
Refunds, minus the original shipping cost, will only be issued for unopened and unused items(s). All other returns will be issued store credit. We will apply store credit, provided the returned item(s) are returned in their original packaging, along with all accessories, warranty cards, etc and provided your purchase is in "as-new" condition. Refunds will not be processed for products purchased as a clearance, close-out, special order items, bulk orders, sanitary reasons or denoted non-returnable on the packing slip. Upon receipt of your returned device, we'll issue a refund to the original account minus a 20% restocking fee (if applicable). We may waive the fee for an unopened box in perfect condition. For damaged units, customers may be charged additional restocking fees based on the state of your returned device.
If you simply ordered the wrong item, you may return your purchase for an exchange or store credit. Request an RMA number then return your item back to us. Once received, you will be issued store credit (minus the original shipping cost) or a requested exchange item will be sent.
Guidelines for returns
PLEASE NOTE: Due to sanitary issues with Bluetooth or wired earpieces, HiTech Wireless does not accept returns on headset products which have been opened.
Once your RMA is issued, please follow these instructions:
RMA numbers are valid for 15 Days. The RMA number will automatically delete from our system after the 15 Days.
Any deviation from the return policies and procedures as described above will result in a delay of your credit, and a restocking fee or possibly a cancellation of your return request.
If you have any other questions or concerns, please feel free to e-mail our customer service representatives.